“We are looking for someone who listens to researchers and completes the innovation of the research ecosystem.” CacheBy holds a vast dataset that helps researchers devote themselves to research. We are waiting for a CS manager who will solve customers’ problems creatively on top of that data and give researchers a better experience.
Role and how to apply
- Full-time (a three-month probation period may apply)
- Customer success (experienced or entry level)
- Location: 302, 175 Bangbae-jungang-ro, Seocho-gu, Seoul
- Compensation: decided after interviews
- Documents: the application form plus a free-format résumé and cover letter
- How to apply: through the application form
Nice to have
These are preferences, not requirements.
- Experience in customer support for life-science research products
- Fluent English for global communication
- A second foreign language
Process
- Document screening
- Job interviews (one to three rounds, coffee chats included)
- Offer
Responsibilities and requirements
Responsibilities
- Handle inquiries and issues from customers (researchers and companies) by chat, email and phone
- Collect and analyse customer feedback and propose service improvements with the product team
- Write user guides and keep the FAQ sharp
Requirements
- Logical and kind communication
- The drive to see a customer’s problem through to the end
Who we look for
We prefer people with the attitude to go far together over pure technical brilliance.
- Growth-minded: turns customer conversations into growth for themselves and the team
- Team player: works with colleagues to find the best answer
- Diligent: completes customer requests responsibly and builds trust
- Mission-driven: genuinely wants to build the most convenient service for researchers
What you get
- Data-driven support: professional consulting backed by a world-class research-product dataset
- Ownership: go beyond answering tickets to shape service planning and sales processes
- Great colleagues: grow with a diverse team
Questions? Contact Youngjin Choi (choi@datasee.co.kr) any time.